Refund Policy
Disclaimer
All products are made in a home kitchen and may come into contact with common allergens, including, but not limited to: wheat, eggs, milk, soy, peanuts, and tree nuts. While we take precautions to avoid cross-contamination, Cookie Jam 828 cannot guarantee an allergen-free environment. Colors, designs, and handmade details may vary slightly from inspiration photos, as each order is uniquely crafted by hand.
By placing an order, the customer acknowledges responsibility for reviewing ingredient and allergy information before consumption. Cookie Jam 828 is not liable for allergic reactions, damages, or issues resulting from improper handling, storage, or transportation after pickup or delivery.
Refund Policy
Due to the custom and perishable nature of our products, all sales are final. Cookie Jam 828 does not offer refunds on completed or picked up orders.
If there is an issue with your order, please contact us within 24 hours of pickup or delivery with photos so we can review the situation and make it right 💕
Deposits for custom orders are non-refundable and secure your booking date.
By placing an order with Cookie Jam 828, you agree to these terms ✨